Data Protection and Privacy

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At PAN, Data Protection and Privacy are considered fundamental throughout our environment and are present in all our processes.

For us, protecting your data is not only an obligation but also part of our strategy and daily routine, a concern that predates the LGPD.

With the introduction of the LGPD in Brazil, we have enhanced our controls, processes, technologies, and new functionalities to best meet your rights under the LGPD.

What is the LGPD?

The LGPD – General Data Protection Law (Law 13.709/2018 amended by Law 13.853/2019), is an important regulatory milestone in Brazil, establishing principles, rights, and responsibilities for the processing of personal data.

Click here to read the full text of the law (L13709 – planalto.gov.br)

What are your rights?

  • Confirmation: The data subject has the right to confirm whether their data is being processed by companies.
  • Access: The data subject can access their personal data.
  • Rectification or correction of data: The data subject can request the correction of their personal data if they consider it incomplete, inaccurate, or outdated.
  • Deletion, blocking, or anonymization: The data subject can request the total or partial deletion, anonymization, or blocking of their data if it is being processed excessively, unnecessarily, or unlawfully.
  • Portability: The data subject can request the portability of their data to another company.
  • Review of decisions: The data subject has the right to request a review of decisions made solely based on automated processing of personal data that affect their interests, such as credit decisions.
  • Information: The data subject has the right to request information about the processing of their data.

How to exercise your rights

To exercise your rights you can access the privacy channel through the link: Privacy Request (onetrust.com)

Privacy Policy

To learn how PAN handles your personal data, access our Privacy Policy through the link: – https://www.bancopan.com.br/politica-de-privacidade/

FAQ - Frequently Asked Questions

The LGPD (Law 13.709/2018 amended by Law 13.853/2019) is an important regulatory milestone in Brazil, establishing principles, rights, and responsibilities for the processing of personal data.
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No, other legislation will not be replaced. The LGPD complements existing legislation, aiming to provide greater transparency to data subjects and detail obligations for companies that process data.
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No. Personal data in any format, physical or digital, is subject to the law.
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To any operation involving the processing of personal data of a natural person, carried out by a person or company, aimed at offering or providing goods or services or processing data.
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A natural person to whom the personal data refers.
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According to the LGPD, sensitive personal data includes information about: racial or ethnic origin, religious belief, political opinion, union membership or membership in a religious, philosophical, or political organization, data concerning health or sexual life, genetic or biometric data, when linked to a natural person.
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Data related to the data subject that cannot be identified.
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Any operation performed with personal data. Processing can include: Collection, Use, Access, Transmission, Storage, Modification, among others.
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A natural or legal person who processes personal data on behalf of the Data Controller.
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Also known as DPO (Data Protection Officer), this is the person responsible for communication between the Controller and the ANPD, being primarily responsible for ensuring compliance with the LGPD by the controller.

To contact the DPO of Banco PAN, send an email to: privacidadedados@grupopan.com.

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PAN always adheres to the principles of personal data processing provided by law, including transparency, necessity, and adequacy in the use of personal data.
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Data processing at PAN follows the legal bases provided by law, such as consent, compliance with legal or regulatory obligations; contract execution; legitimate interest; credit protection, among others.
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